ITIL 4 Specialist: Monitor, Support and Fulfil Certification Course
The ITIL® 4 Specialist: Monitor, Support and Fulfil certification course, evidently, prepares students for the ITIL® 4 Specialist: Monitor, Support and Fulfil certification exam. This exam, is therefore, issued by AXELOS®. The acronym ITIL® specifically means Information Technology Infrastructure Library. ITIL is a set of IT service management best practices and also a framework that aligns the IT services with the business needs. Moreover, ITIL includes different certifications to test your IT Service Management knowledge.
The ITIL 4 Specialist: Monitor, Support and Fulfil Certification is an intermediate level of the certification. In other words, the ITIL 4 Specialist: Monitor, Support and Fulfil certification holders show they have intermediate ITIL knowledge to establish a good cross-practice collaboration and effective service value streams. Individuals can, also demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at strategic and operational levels. The 5 practices are:
- ITIL® 4 Practitioner: Incident Management
- ITIL® 4 Practitioner: Service Desk
- ITIL® 4 Practitioner: Problem Management
- ITIL® 4 Practitioner: Service Request Management
- ITIL® 4 Practitioner: Monitoring and Event Management
The ITIL 4 Specialist: Monitor, Support and Fulfil course is for those who wish to have the certification, especially IT professionals.
Finally, XPM Consulting has been accredited as an ITIL Authorized Training Organization (ITIL ATO) since 2014.
Trusted by Over 17,500 Professionals Worldwide
XPM has had the privilege of training more than 17,500 students across 15 countries since 2006. As a result, our ITIL course has been incredibly successful in preparing professionals for the ITIL Foundation exam. In fact, we regularly receive outstanding feedback from students who attest to the training’s effectiveness. Furthermore, our commitment to delivering excellent training has made us a renowned leader in IT Service Management.
Takeaways from the ITIL Specialist: Monitor, Support and Fulfil Certification Course
- To begin with, define the key concepts, principles, values, and challenges associated with ITIL 4’s five management practices. Furthermore, learn how to measure, assess, and enhance the maturity of each practice using the ITIL Maturity Model.
- Next, ensure that stakeholders fully understand both the strategic and operational requirements needed to co-create value and achieve business objectives. Additionally, apply relevant metrics and success factors to drive continuous performance improvement.
- Then, integrate these practices into the organisation’s value streams, while also recognising the interfaces and synergies that exist across the five practices.
- Finally, consolidate your knowledge and prepare confidently for the ITIL Specialist: Monitor, Support and Fulfil certification exam.
Total Flexibility – ITIL Specialist: Monitor, Support and Fulfil Certification Course formats
Our ITIL 4 Specialist: Monitor, Support and Fulfil e-learning course includes all the resources that you, surely, may require. Thus, it contains exam questions, lessons, and exercises.
Pre-requisite: ITIL Foundation Certification
Let's Talk!
| Paula Moreira | |
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UK:+44 (0) 1753260001 PT: +351 218061742 |
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+351 918364133 |
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paula.moreira@xpmconsulting.com |
What Clients say about us, after all?
Ecaterina Focsa
" Certainly, XPMConsulting has helped me prepare for ITIL® 4 and PMP® Certifications. Indeed, both courses were very well organized ..."
Julien Basset
" Unquestionably, XPM has provided efficient training and tools to keep you on track for the exam. And guess what, as a result, I got my certification on my first try!"
Tiago Trigo
" Thus, the contents were very well exposed. In short, the experience was quite good."
Alberto Lima Caria
" Moreover, as for the course run by XPM Consulting, what I can say is that it was done with a lot of professionalism and competence ..."
Marina Cunha
" Indeed, I took the XPM e-learning course. Undoubtedly it was a very rich learning experience."
Ana Mateus
" In conclusion, it provides all the knowledge required to achieve the PMP certification on the first attempt."
Vasco Moreira
" In effect, I took the PMP ® and the final output couldn’t be better. Indeed, I earned my PMP certification on the first attempt. Even more with an above target in all areas!"
Tiago Rosado
" Without a doubt, the XPM’s solutions, combined with our personal commitment, enable us to achieve our goals."
Maria Barbosa
" To sum up, I really enjoyed the course I took with XPM Consulting. Moreover, they prepare students very well. Also, the materials they provide help a lot in the study..."
Following, watch this video regarding the ITIL Certification Course
XPM in summary
Prices - ITIL 4 Specialist: Monitor, Support and Fulfil Certification Course
Elearning + Exam Voucher
1645€
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1029€
- 60 days of elearning (Lessons, exercises and exams)
- ITIL 4 Specialist: Monitor, Support and Fulfil Exam Voucher (1 attempt)*
- Official eBook
- Official Learning Resource Kit
- Exam Application Support
- Attendance Certificate
- Groups Discount (See below)
Features - ITIL 4 Specialist: Monitor, Support and Fulfil Certification Course
Early Bird Discounts (*)
- The Early Bird discount is available if the enrollment and full payment occur more than 15 days before the course’s start date.
Group Discounts
If you bring a friend or colleague to one of our classroom or virtual classroom courses, both of you will receive an additional discount. Furthermore, the more friends or colleagues you bring, the greater the total discount. So don’t miss the opportunity to save more together. Check the table below to see exactly what discount you’re eligible for.
| Number of Participants | Discount |
|---|---|
| 2 participants | 10% discount |
| 3 participants | 15% discount |
| 4 – 5 participants | 20% discount |
| 6 or more participants | 25% discount |
Are you enrolling multiple people in our e-learning courses? Send us an email at office@xpmconsulting.com and find out about the special discounts we have for you!
Former student Discount
- Finally, former XPM Consulting students can benefit from a 40% discount over base price on classroom and virtual classroom courses. However, this discount cannot be accumulated with other discounts or promotions.
Please contact us, to office@xpmconsulting.com, to claim your discount or promotion, eventually.
The course covers, among other topics, the following:
- Incident Management (INM): Understanding the core principles and best practices for explicitly managing incidents.
- Service Desk (SD): Exploring the role of the service desk in supporting users as well as ensuring seamless service delivery.
- Service Request Management (SRM): Learning how to efficiently handle and, consequently, process service requests within an organisation.
- Monitoring and Event Management (MEM): Gaining insights into how to monitor services and, besides, manage events for proactive issue resolution.
- Problem Management (PRM): Developing strategies to identify, resolve, as well as prevent recurring problems.
- Monitor, Support, and Fulfil: Understanding the end-to-end processes to ensure, especially, effective service monitoring, user support, and fulfilment.
- Keep in mind that all prices are subject to VAT.
- VAT Promotion: The VAT is offered to private individuals residing in Portugal, applicable to courses in either classroom or virtual format. Customers benefiting from protocol discounts and former-students discounts are excluded from this promotion.
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